Return Policy

The goods are always delivered with the packaging of the FACTORY.

In case of delivery of unpacked product, the buyer must REFUSE to receive.

How can I return products;

You can return the products you buy from the online store within 14 days of their delivery at the customer’s expense (or by a carrier of the customer’s choice).

For withdrawals you must communicate with us within 14 days from the receipt of the product your decision to withdraw via our e-mail address or by registered mail to the address: Zachariou 19, 82100 Chios


  • The products must be returned in their original condition and packaging.
  • The packaging of the product must not be worn, damaged, soiled or altered in any way, or be in any condition other than the original!
  • Examination of the products, as it may have taken place in the manner usual in a physical store.
  • The purchase amount will be refunded after checking the condition of the product, its packaging and contents.
  • If you have used the product beyond the manner described above, there may be a reduction in the refund amount or the refund may not be accepted.
  • You are charged with the shipping costs for the return.
  • If you choose your own cargo company/courier you take the risk of transportation until we receive the product.
  • If the device does not work
  • The return is made within 14 days from the day of receipt.